Retail Key Carrier Coordinator
TJX Companies
- Zachary, LA
- Permanent
- Full-time
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty in adherence with company policy and procedure
- Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies in order to satisfy customers
- Maintains accurate Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed in accordance with company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Provides continuous feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned
- Open availability, including nights and weekends
- Flexible schedule to support business needs
- Team player, working effectively with peers and supervisors to accomplish tasks
- Ability to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Ability to effectively coach, delegate, and follow-up on multiple people/tasks
- Works effectively with peers and supervisors to accomplish tasks
- Ability to act quickly under challenging circumstances
- Capable of balancing multiple tasks at one time
- Strong organizational skills with attention to detail
- Strong communication skills.
- One year retail and 6 months of leadership experience
- Competitive Compensation
- Weekly Paychecks
- Associate Discount
- Career development opportunities
- TAAP – TJX Associate Assistance Programs
- Be a part of an inclusive team
- Flexible work schedules