Security Operation Center Operator

Accenture

Pune, Maharashtra
Permanent
Full-time

2 months ago

Security Operations Center (SOC) OperatorDuties & QualificationsThe SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Pune, Maharashtra and reports to the SOC Shift Supervisor.Key Responsibilities

Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
Notify, assist, and direct external emergency personnel and internal resources as necessary
Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed
Manage information flow to and from an incident
Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Coordinate with Accenture’s Corporate executive protection leads on incident detection and management
Ensure that complete and accurate information is entered into the incident management system
Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
Monitor travel safety and security of the company's staff
Maintain situational awareness of current global current events.
Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
Initiate mass communication notifications as required
Notify leadership of events affecting business operations and employees
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety

Job Qualifications

Basic Qualifications:

Degree in any stream.
Preferred Skills

Experience identifying anomalies in a physical environment and performing first-line investigations
Experience with emergency response protocols & processes
Minimum 1-year experience in a Security Operation or Command Center role
Bilingual (English/Hindi)
Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
Experience with protective intelligence monitoring tools
Professional Job Requirements

Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Be able to type a minimum 35 words per min
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Proficient in Microsoft Windows and Office Suite

Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

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