Senior Digital Product Owner
Iberdrola
- Orange, CT
- $111,000 per year
- Permanent
- Full-time
- Understand the business and customer requirements of the product set
- Deliver competitive advantage through innovative design
- Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
- Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience
- Deliver excellent customer service and actively promote customer service standards within area of responsibility
- Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.
- Act as a champion for digital innovation
- Ensure accuracy and timeliness of product execution and pricing
- Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
- Prioritize the product backlog
- Actively engage with the team throughout the entire delivery process and always being available to answer questions
- Working closely with key stakeholders throughout the organization
- Have strong knowledge of Avangrid as a company and it’s drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world.
- Be knowledgeable of smart solutions products such as Mobility, Electricity vehicle, smart home, solar and their purpose along with how to create digital based propositions for consumers in different challenging markets.
- Engage with third party vendors, including managing the relationship with account managers, and ensuring vendors provide outputs as required.
- Helping to develop key requirements as part of ongoing RFP tenders for additional services that can service your product and the success of your backlog.
- Be able to deliver to a plan, report to key stakeholders and work with scrum masters to help facilitate blocker removals from ongoing sprints.
- Have strong analytical skills to take or find data to help inform key decisions in terms of prioritization and success of product deliveries.
- Graduate degree or equivalent in a Technology or Digital discipline with experience within a Digital Retail environment, preferably across a variety (
- MBA or related advanced degree
- Experience working in a global company or matrix reporting organization
- Excellent written and verbal communication skills. Demonstrable track record of effective communication and negotiation internally and externally.
- Ability to manage a complex set of parallel and overlapping issues, strategic objectives and customer needs (technological, financial, business process and customer behavior) and to synthesize into a clear strategic vision for Digital Engagement.
- Have strong business acumen to shape and inform strategic plans based on value.
- Ability to work across business boundaries.
- Confidence in challenging convention with strong abilities to influence cross-group teams and build executive relationships
- External awareness of the global utilities & other industry to identify opportunities for the Iberdrola group
- Ability to deliver results whilst managing multiple stakeholders and competing demands within a rapidly changing environment
- Ability to stay calm under pressure and to take risk balanced decisions to continually drive Digital innovation
- Proven ability to generate continuous improvement in daily operations
- High degree of numeracy skills, including some statistical knowledge
- A clear understanding of the financial impacts of Digital engagement.
- Extensive experience of digital, with specific focus on Digital Product and delivery in a large corporate environment.
- Establish external partners and cross-industry business links to drive digital innovation e.g.: financial, telecoms, social media
- Requirement to travel within Avangrid operating areas as appropriate.
- Have an existing and expert knowledge of emerging and evolving digital innovations, social media and the ‘internet of things’.
- Change leader who is able to drive Digital “Agile” transformation across the Avangrid Group and partners, ranging a variety of cultures and capabilities.
- Strategic thinker and ROI delivery focused
- Ability to prioritize and use initiative at appropriate level
- Specialist knowledge in Digital/Web and Customer Services business areas
- Understanding of commercial impact and opportunities of online/self-serve customer service, marketing and sales
- Strong communication and stakeholder management skillset
- Strong business acumen and analytical skills
- Well-developed negotiation/influencing skills
- Awareness of Regulatory environment
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