Group Sales Manager
TopView Sightseeing
- New York City, NY
- $85,000 per year
- Permanent
- Full-time
● Create and deliver accurate Sales Quotes to customers in a timely manner within Service Expectation Guidelines
● Sales Conversion - Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques
● Successfully upsell to higher value items
● Handle objections and resolve guest problems
● Meet goals as provided
● Lead Generation Network through current/past guests, build new pipeline/charter offerings to create new revenue opportunities with local businesses, schools, churches, corporations, tour and travel operators and conduct outbound call campaigns.
● Maintain organized and up to date documentation of all client communications in Zendesk
●● Communicate and finalize all logistics of Charter Sales:o Specific areas of event contracts for clear execution by service team; includingbut not limited to the event itinerary, menu and beverage program as applicable,guaranteed guest count, DJ, Photographer, etc.Guest Service:● Ensure prompt responses to all guest inquiries within Service Expectation Guidelines● Ensure complete and accurate product details are communicated to Operations team toensure proper product execution● Follow up with customer within 24 hours after charter to further develop the account andto:o Thank cliento Obtain feedbacko Inquire about additional bookingso Get referrals Work with Manager of Group Sales to resolve all guest issuesAdministrative:● Use Zendesk Sell CRM system to effectively respond to all inbound sales inquiries and to accurately build database of customer details
● Use Zendesk CRM systems to effectively plan and manage sales activities and to track productivity of these sales activities
● Maintain organization through time management, setting priorities, and accurate paperwork
● Additional job duties as assigned. (To include of work hours as needed)Qualifications:
- 8+ years in Sales Team Management in a role leading a large team.
- Field sales experience is a plus.
- Gorilla marketing experience is a plus.
- High energy and positive attitude.
- Strong data analysis skill-set.
- Strong interpersonal, organizational, and leadership skills.
- Ability to communicate orally and in writing in a clear and straight-forward manner.
- Self-starter with the ability to work in a fast-paced environment and make independent decisions.
- Intermediate ability to use Google Drive, docs, sheets, slides and Microsoft Office.
- Strong project management skills.
- Ability to travel internationally.
- Communicate effectively both verbally and in writing.
- Manage time and priorities effectively.
- Present ideas and recommendations in a professional, organized and logical manner.
- Pay: $85,000 per year plus commission
- Highly competitive salaries
- Performance bonuses
- Health, dental, vision insurance
- Paid time-off
- Tour and entertainment discounts
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