Customer Communications Specialist 2
Alstom
- Newark, NY
- Permanent
- Full-time
- Passenger / CCS Communications - Initiates communication to the traveling public during Irregular Operations in a near real time manner. Using the information that is presented on the Central Control screens as well as listening to the on-going recovery operations managed by the Duty Foreman, the CCS will ensure that all affected parties remain informed with real time information providing them with information that can be used to support their travel needs. This information will be relayed to passengers both on trains as well as waiting at affected stations.
- Documentation Administration - Supports various non-technical jobs including asset review at the various Switch Operating Platforms, APM rooms and company vehicles. May also be requested to review video tapes which are used to determine track integrity looking for obvious signs of damage such as broken / missing covers (Dog Houses) and signs of recent arch flash (black and/or discolored equipment). May also be used to perform initial system availability reviews using information provided by the Newark Availability Reporting Tool (NART) system.
- Communication Equipment, Operational Verification - To cover first and second shift seven days per week, there will be more than one CCS at the site most days of the week. During this redundant time, CCSs will work with each other to ensure that the communication equipment they use is operationally ready. This includes daily sound checks of the train cars, stations, and Emergency-Call systems. The CCS will work in conjunction with existing Preventative Maintenance actions performed by Maintenance and Operations team members.
- Proactive communicator
- Must react to situations by instinct, can not hesitate when information is needed by the public immediately following event
- Works well with maintenance and operations staff, understanding the hierarchy of the organization
- Self-starter capable of anticipating customer and company needs