Associate - Operations
WNS Global Services
- San Jose, CA
- Permanent
- Full-time
- Role involves handling inbound calls from customers/agents to resolve queries on their accounts
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents
- Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process
- Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
- Should be willing to work from office.
- Solutions mind-set, helping nature, passion to drive excellent customer experience
- Ability to adapt self with the team in-case of adversity, business challenges/requirement
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy
- Essential: Numeracy, Products & Telephone etiquette
- Experience of minimum 1 year of contact center experience is required
- English B2 (SVAR score of 55 - 58)