Service Administrator
Survitec
- Heemskerk, Noord-Holland
- Tijdelijk
- Voltijds
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery
- Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
- Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
- Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year's servicing business
- Respond to and resolve complex or advanced issue escalations promptly and appropriately
- Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
- Schedules/trip reports once the servicing has been carried out and sending to client where applicable
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
- Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity
- Other responsibilities can be assigned by manager and may vary
- Administration Experience (servicing industry preferred)
- Proficient in the use of Microsoft packages
- Educated to standard High School level
- Competitive base salary
- Enjoy an extra day off to commemorate your birthday.
- Company Anniversary Holiday Benefit
- Gift card vouchers upon reaching 5 years of service.
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme