Onsite Patient Access Representative
UnitedHealth Group
- Oneonta, NY
- Permanent
- Full-time
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- Must be 18 years of age or older
- Ability to work our normal business hours of 2:30pm to 10:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.
- 1+ years of experience in scheduling and authorizations
- Healthcare experience and clinical knowledge
- Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization.
- Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
- Strong time-management and organizational skills
- Effective communication skills and interpersonal skills
- Basic keyboarding skills
- Strong interpersonal, communication and customer service skills
- Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset.