Business Development Center Agent
Coos Bay Toyota
- Coos Bay, OR
- Permanent
- Full-time
- Answer incoming phone calls for multiple departments
- Make outbound phone calls
- Actively engage with customers to assess their needs, answer questions, and provide accurate information
- Maintain detailed records of customer interactions, sales appointments, and follow-up activities in the CRM system
- Stay informed about product updates, sales promotions, and company policies to effectively communicate with customers
- Manage spreadsheets and log information on multiple screens / tabs
- Schedule appointments and follow up on appointments
- Communicate all missed opportunities or escalated calls to upper management
- Work in a team environment to provide customers a top-level experience
- Complete special projects as assigned
- Education Required: High School Diploma or Equivalent, College Degree Beneficial.
- Experience Required: 1 to 2 years in an Office Setting Preferred.
- Enjoy talking on the phone and willingness to help customers
- Positive attitude, strong work ethic, and a commitment to delivering exceptional service to customers.
- Team player attitude
- Strong organizational skills with the ability to multi-task in a fast paced environment
- Sees opportunities, not problems. Strives to continuously learn and improve
- Preferably Bi-Lingual
- Experience with Microsoft Excel and Word.
- Basic computer skills and phone etiquette
- Customer service oriented
- Excellent follow through skills.
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Eight paid holidays
- Profit sharing
- Tuition reimbursement