Customer Service Representative (On-Site)
ViaPlus by VINCI Highways
- Austin, TX
- Permanent
- Full-time
- Promote positive customer relations with customers and coworkers.
- Answer routine and non‐routine customer calls daily
- Provide customer service to walk-in customers including accepting payments.
- Acquire a working knowledge of our database.
- Communicate effectively with a variety of people across various levels both within and outside the organization.
- Consistently meet established productivity, schedule adherence and quality standards.
- Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.
- Provide information about products and services.
- Maintain customer records by updating account information.
- Follow communication procedures, guidelines, and policies.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Must follow all company rules and procedures.
- Ability to deal with customers in a courteous, polite, and professional manner at all times.
- Respond to all web and email customer correspondence.
- Process incoming customer (CSC) transactions
- Respond to customer voicemails
- Provide support for customer service center as needed
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations and excellent listening skills.
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self‐motivated, and quick‐thinking
- Can work in a team environment or independently while being flexible and open to
- learning new experiences in a fast‐paced changing environment
- Ability to read and comprehend normal instructions, correspondence, and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, including knowledge of various Microsoft Office programs
- Ability to handle difficult customers or situations
- Ability to work varied shifts.
- High school diploma or general education degree (GED)
- A minimum of one-year Customer Service Experience required
- A minimum of six months of Call Center experience preferred
- Bilingual Spanish is a plus