End User Experience Analyst

• Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies
• Assist with leading projects of moderate scope to implement improvements to IT service management policies, processes, procedures, work instructions, and tools
• Gather requirements from service owners for reporting, metrics and automation
• Promotes and communicates IT service management process; ensure process adoption and compliance
• Leverage standards and solutions for customers to improve domain and enterprise-wide technical perspectives
• Manage the documentation and artifacts that support IT service management processes
• Create and maintaining technical procedures and “how-to” documentation
• Vet ideas with manager before recommending improvements regarding processes, reporting, communication, training and tools

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Influences within team and builds relationships outside of immediate area to accomplish objectives
• Helps others in clarifying somewhat complex problems; ability to adapt or modify established approaches
• Quickly learns and applies new technology; theoretical and practical understanding of business
• Ability to listen, collaborate, and sometimes take a leading role in project teams.
• Very detail oriented, analytical and inquisitive; communicates well.

• BA/BS or equivalent educational background is preferred.
• Minimum 2+ years of relevant professional experience.

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