Salesforce Business Systems Analyst (Service Cloud)

Protingent

  • Sunnyvale, CA
  • Contract
  • Full-time
  • 26 days ago
Position Title: Salesforce Business Systems Analyst (Service Cloud)Position Description: Protingent Staffing has an exciting contract opportunity for Salesforce Business Systems Analyst (Service Cloud) with our client located in Sunnyvale, CA.Job Description:• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.Must Have:• Salesforce Field Service and/or Service Cloud hands on Configuration experience,
• 4-6 years minimum desirable.
• Experience with ServiceMax Asset 360.Job Details:• Contract: 12 months
• Pay Rate: $75-82 / hr
• Location: Sunnyvale, CA (Onsite)Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Protingent