Assistant Reservations Manager / Reservations Manager
The Burlington Hotels Limited
- 香港
- 長期
- 全職
- Responsible for handling all guest enquiries and reservations requests in an efficient and professional manner
- Ensure booking information and details being accurately input in PMS
- Control room inventory and rate via online platforms and long term booking platforms.
- Lead the operations of the Reservations Department and oversee the daily operation
- Ensure the hotel service standards are well maintained
- Setting up clear guidelines and expectations for associate and monitor performance
- Bachelor’s Degree/Diploma holder in Hospitality Management or related discipline
- Minimum 8 years of working experience in Reservations, preferable at least 3 years in supervisory or managerial level
- Fluent in spoken and written English, Mandarin & Cantonese
- Demonstrate excellent communication, guest services, complaint handling, problem solving and coaching skills
- Knowledge of Opera / Cambridge is preferred
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