Guest Services Associate (Full-Time & Part-Time) - Wesley Willows Campus
Wesley Willows Corporation
- Rockford, IL
- $14.00 per hour
- Permanent
- Full-time
- Utilizes appropriate and professional communication techniques when relating to residents, guests, and staff.
- Maintains constructive relationships with customers. Demonstrate effectiveness in meeting the customer's needs.
- Answers, transfers and directs incoming calls using a computerized multiple line phone system.
- Promptly greets all guests and notifies residents of visitors.
- Provides cashier and postal services to residents.
- Makes meal reservations for residents and provide necessary information to dining services and other appropriate departments.
- Provides photocopying services to residents and staff.
- Records resident's leaving the building for overnight or extended periods of time by maintaining accurate resident location documentation.
- Writes up work orders for residents and forward to maintenance on a timely basis.
- Performs inputting, updating, maintenance and accuracy checks on a computerized record system for changes in resident information.
- Implements emergency procedures when necessary for the protection and safety of our residents, customers, and employees.
- Maintain a safe and productive work environment by keeping the office area and lounge clean at all times.
- Provides simple clerical tasks as needed.
- Maintains a high standard of personal appearance and grooming.
- Completes all other assignments as designated by the Customer Service Coordinator.
- Order company office supplies.
- High school graduate or equivalent required; some college preferred.
- Strong organizational skills needed to work in a fast-paced environment. Keyboarding skills of 40 words per minute minimum and computer literacy required.
- Good interpersonal relations with proven communication skills, both verbal and written.
- Must be able to sit for 6-7 hours during an 8 hour shift.
- Must be able to stand and walk for 1-2 hours during an 8 hours shift.
- Must be able to frequently lift 10 to 25 pounds while walking or bending at the waist and knees.
- Must be able to use wrists, fingers, and hands for operating a computer, utilizing a telephone, writing and grasping.
- Must be willing to undergo pre-employment background check, including (MVR) moving vehicle records.
- Must have or be willing to receive the Flu-Shot Vaccine, and TB testing.
- Must be willing to undergo pre-employment drug screening.
- Must be willing to undergo biometric screening.