Technical Account Manager - East Coast
CoreView
- Washington DC
- Permanent
- Full-time
Embark on a dynamic career as a Technical Account Manager (TAM) at CoreView. As a TAM, you'll be a crucial force in reshaping how IT teams manage their Microsoft 365 stack. Your role involves fostering robust technical relationships with pre-assigned accounts and collaborating closely with customer stakeholders to develop engaging proposals and high-level designs that align with their unique business and technical requirements.RequirementsResponsibilities
- Own overall technical relationship with pre-assigned accounts
- Develop proposals and high-level designs with input from your customer’s stakeholders.
- Identify customer business and technical requirements for implementing the offered solutions.
- Participate in all internal sales meetings as the technical representative.
- Develop Statements of Work (SOW) for all professional services activity
- Participate in validating the strategy for responding to RFPs.
- Be autonomous in implementing the platform's features both during the pre-sales PoC sessions and in the onboarding process of the customer following the purchase of the product by the customer.
- Report regularly to management on time spent, revenue, billable activities, and services.
- Track opportunities being worked on and services associated with the efforts of the additional teammates.
- Manage technical conversations with the customer to develop potential sales opportunities for add-ons or professional services.
- Strong working knowledge of Microsoft 365 technologies
- Ability to create and configure Microsoft 365 tenants and Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive
- Good knowledge of Azure DevOps
- Familiarity with on-premises environments implemented through different topologies of Microsoft Active Directory and Exchange Server
- Understanding of Disaster Recovery and/or Business Continuity
- Strong functional understanding of Automation & Orchestration technologies
- Wide technology background with emphasis on data center technologies and familiarity with cloud hyper-scalers
- Ability to dissect complex business and technical challenges and develop solutions proposals.
- Relevant degree or work experience
- Strong communication skills, including room presence and peer leadership.
- Nice to have: French and/or German.