Customer Service Supervisor (Front End Support) - Full Time
Whole Foods Market
- Asheville, NC
- Permanent
- Full-time
- Supervises and delegates tasks to Team Members.
- Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Assists in training of new Team Members, utilizing learning checklists and training materials.
- Keeps all cases and shelves clean, well-stocked and properly rotated.
- Resolves difficult customer situations.
- Ensures all necessary breaks are given.
- Communicates team concerns to the Team Leader and Associate Team Leader.
- Communicates attendance issues or concerns to Team Leader and Store Leadership.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.
- Extensive knowledge of Store Support team procedures and policies.
- Capable of teaching others in a positive and constructive manner.
- Demonstrates advanced product knowledge, maintains awareness of new products.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
- Proficiency with email, Microsoft Office, and operations-related applications.
- 12+ months retail experience.
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit. * Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.