Front Desk Clerk
Hilton Grand Vacations
- Orlando, FL
- Permanent
- Full-time
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accurately input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales.
- Maintains safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
- Day 1 Benefit Eligibility
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- Paid time off
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And much more!
- High School Graduate/GED
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience required.
- Prior Hospitality, Front Desk or relevant work history or related experience.
- Bilingual