Guest Services and Events Team Member - Iron Peak Sports & Events
Sports Facilities Companies
- Hillsborough, NJ
- Permanent
- Part-time
- Greet guests and provide information and wayfinding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests and process payments for leagues, camps, clinics, drop-in, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record waivers and event information
- Record event scores (tournaments/leagues) and print game sheets on a daily basis
- Maintain confidentiality and discretion with guest and Team Member information
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
- Know and enforce the venue policies and procedures
- Complete special projects, daily assignments, and other duties as assigned
- Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior
- Assist with scheduling and coordinating facility events and parties
- Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
- Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
- Maintain inventory system
- Adhere to event manual for processes, procedures, curriculum, and standards
- Ensure guest satisfaction and a high level of service via timely and clear communication regarding logistics and details
- Assist community field marketing efforts toward program growth
- Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
- Refresh and distribute event flyers in facility, and cross market as appropriate
- Support social marketing strategy to ensure optimal event promotion
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick study
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise