Product Owner(12mth FTC)
Vodafone
- Dublin
- Contract
- Full-time
TOBI is an AI supported bot which understands, engages with and answers our customers just like any live agent. We are looking for a Product Owner who will be responsible from the strategy of TOBi and experience in TOBi who will define the vision and targets of TOBi according to Customer and business priorities so that TOBi helps our customers with the best experience and create value for business.
If you want to be a member of our AI & transformation team, learn latest technologies from the best SME's in Ireland and create great experience for our customers while working with friendly colleagues, Welcome to our teamEssence of Role - Key Accountabilities:Build and enhance the roadmap for TOBi Integrated Journey roadmap.
Enable and support the highest levels of customer experience design into development
Represent the customer's voice at all stage of design and development through to in-life launch.
Execute the roadmap with milestones while managing backlog depending on scope, budget and priorities in alignment with delivery leads, architects, conversation designers.
Be the SPOC for stakeholders, cooperating with business and technology teams managing the roadmap with transparency (in conjunction with the Care Systems Mgr).
Own targets of TOBi in terms of experience and speed to launch (for integrated journeys).
Represent Vodafone Ireland market and priorities at Group and Corporate level
Understand the fundamental technologies in the market and leverage them internally
Identify future trends and opportunities - support future innovations
Develop metrics, systems, and processes to measure these targets
Provide daily involvement in low level design, supporting the team for technical requirement alignment to ensure completeness via Agile MethodologyWe Are Looking For You, If You Have:Agile: Understands agile methodologies and applies agile ways of working
Complexity Management: Ability to identify opportunities quickly and efficiently, tackle big challenges and make informed decisions to deliver business impact
Requirement Analysis: Ability to work with stakeholders to understand requirements, translates them into smaller deliverables, such as user stories
Data Driven Decision Making: Ability to evaluate options and outcomes and make informed data driven decisions using analytic tools effectively to prioritise and resolve requirementsMust have technical / professional qualifications are:
2+ years plus hands-on experience in project / product delivery, preferably has experience on Portfolio Manager, Product Owner or Scrum Master
Excellent analytical skills and the ability to provide alternative solutions to technical problems
Highly organised with excellent written and verbal communication skills
Problem solving abilities and creative thinking, combined with the desire to stay ahead of best practices and emerging trends
Strong passion for best customer experience
Positive leadership skills, with experience in mentoring and inspiring a team and conflict resolution
Expert level of understanding of software development processes and procedures
Proactive and passionate about learning about products and improving existing ways of working
Background in areas related to conversation design, NLP, STT/TTS, AI platforms is a big plusWho we are:Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.We're at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you'll get to play a role in delivering Ireland's Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their bestWhen choosing us……….When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
- Some of the benefits that you will receive along the way are:
- Competitive Salary
- Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
- Generous Employer Pension contribution
- Free Phone Bill - When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
- Learning and Development - We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
- Exclusive Family and Friends Discounts - Receive additional discounts for you, your Family and Friends on Vodafone Products!
- 23 days annual leave and 3 charity days off - PLUS a dedicated day off for your birthday
- Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners