Bilingual Customer Service Representative
Adecco
- Ajax, ON
- $23.00 per hour
- Permanent
- Full-time
- Pay rate: $23/hour.
- Location: Ajax, ON
- Shifts: Monday-Friday 8:00am-4:00pm
- Job type: Temporary to Permanent possible | Full-time
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
- Answering incoming customer calls and emails, addressing inquiries and concerns promptly and professionally.
- Entering orders accurately into the system for both standard and custom products.
- Collaborating with sales, production, and shipping departments to ensure timely order fulfillment.
- Resolving customer complaints and issues effectively, striving to achieve customer satisfaction.
- Maintaining up-to-date customer information in the company database.
- Handling communication with other plant locations and departments as needed.
- Utilizing problem-solving skills to provide solutions and expedite order corrections.
- Performing additional tasks as required in a fast-paced manufacturing environment.
- Must be legally eligible to work and reside in Canada.
- Fluency in both French and English is essential.
- Previous experience in customer service, preferably in a manufacturing setting.
- Excellent verbal and written communication skills.
- Ability to adapt to various personalities and handle challenging situations with professionalism.
- Strong computer skills, including proficiency in Microsoft Office, TEAMS, Outlook, and ERP systems.
- Ability to multitask, prioritize, and work effectively in a team environment.
CAB1050