Field Service Engineer II - Travelling
Honeywell
- Jacksonville, FL
- Permanent
- Full-time
- Industrial Security, Access control system EBI / EIS, DVM migrations. Complex Spot and Project scoping & execution.
- Represent Honeywell at our customer sites.
- Commit yourself to a training and development plan to grow your skills.
- Provides proactive maintenance support, system upgrades and drives asset optimization for individual customers.
- Provide customer support on Honeywell Access control systems, DVM system and serve as a customer contact for service-related issues / enquiries.
- Configure, maintain, and solve Honeywell hardware / software issues.
- Upgrade EBI, DVM Experion software from one software release to another software release on live system without causing any interruption to customer's industrial process.
- Migrate Legacy systems to Honeywell's new technology offering.
- Understand customer key processes and economic drivers to translate those into business opportunities while providing timely research and recommendations
- Assist Sales during sales pursuits and be the face of Honeywell to end-users
- Learn the end-to-end product / solution development and delivery / execution of Honeywell products and solutions
- Use technical expertise of sophisticated Honeywell solutions / product offerings to improve customer experience
- Actively interface with customers at all levels. Ensures customer satisfaction through oral, written communication and on time reporting.
- Collaborate with our Global Technical Support to close customer issues.
- Escalate customer issues thru the Field Service Manager and Service Operations Leader.
- Provide mentorship and training to other field service engineers to expedite skills acquisition process.
- Travel 75% of your time to be on location at customer site.
- Self-motivation and willingness to work in demanding environments with little or no supervision and take initiative to be proactive.
- Strong written and verbal communication skills must be able to clearly articulate messages both technical and non-technical.
- 5+ years prior field experience in supporting EBI, TEMA, DVM Camera systems
- Valid driver's license
- Willingness and ability to travel 75% of time
- Willing to relocate either at Atlanta, GA OR Mobile, AL OR Jacksonville, FL
- Bachelor's Degree in a Technical/Engineering field OR Associates Degree.
- Experience with EBI, DVM or Experion PKS
- Ability to obtain at least one L3 certifications within 9 months.
- Software configuration, migration experience, project engineering experience, virtualization, Cyber process control, electrical, or other application experience.
- Good communication and organizational skills
- Ability to work safely within the Honeywell/Customer HSE requirements.
- Experience working in a Field Service Engineer position
- Be able to work effectively both individually and with a group without need of direct supervision
- Experience using Windows and Microsoft Office
- Experience with PC/Networking Equipment.
- Experience in Virtualization hardware/software, setup, and network configuration.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system problems.
- Project a positive and confident attitude focused on meeting and exceeding customer expectations
- Design/Engineer solutions to prevent reoccurring problems
- Able to conduct formal meetings with customer and Capable of writing, reviewing, and / or editing various types of reports
- Proactively recommend potential quality and efficiency improvements within the services group.
- Share technical knowledge with project team, supervisor, own discipline, and other engineering disciplines.
- Category: Customer Experience
- Location: 3079 Premiere Pkwy Ste 100, Duluth, GA 30097 USA
- Nonexempt
- Due to US export control laws, must be a US citizen, permanent resident or have protected status.