Network Operations Center Engineer
Sonepar
- Jonesboro, AR
- Permanent
- Full-time
- Analyze engineering documentation and design for acceptance into the network and subsequently take ownership of those products/services to include circuit testing using RFC-2544, Y.1564, or Y.1731 (as needed).
- Ensure that network standards, policies, and procedures are being adhered to such as naming standards, design standards/methodologies, port assignment, and base configuration.
- Understand routing and switching in a service provider network to include protocols such as VLAN (C-VLAN and S-VLAN), MPLS, E-VPN, ECMP, BGP, SIP, SNMP, and OSPF.
- Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.
- Maintain existing deployed Gigabit Passive Optical network to include configuration of that technology and its related end-user endpoints, to include scheduled upgrades to those products.
- Maintain and update network documentation by following ITIL change management practices for documentation and tracking purposes.
- Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
- Monitor customer networks via the monitoring platform to verify validity of alerts and accurately identify customer impact.
- Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
- Perform network maintenance on existing networks to include Method of Procedure (MOP) writing and execution while minimizing end-user impact.
- Perform configuration and acceptance of network equipment being deployed to support new services areas within an existing network.
- Maintain critical network sparing inventory.
- Perform network troubleshooting to quickly and accurate identify the root cause of a network outage/impairment and work the issue until resolution engaging other teams as needed.
- Bachelor's degree preferred or equivalent work experience
- 3-5 year's experience service provider or large enterprise networks in a multi-node, full mesh, network topology.
- Understanding of router/switch from Cisco, Juniper, Ciena, Nokia or Equivalent.
- Understanding of routing protocols such as OSPF, BGP, ISIS.
- Understanding of Gigabit Passive Optical Networks (G-PON).
- Understanding of layer 2 technologies
- CCNA/JNCIA Associate Level Certification
- Experience configuring and troubleshooting network devices with a command line interface (CLI)
- Expertise in Network Monitoring systems.
- Expertise in Carrier Grade NAT (CG-NAT)
- Expertise in IPv4 or IPv6 networks and IP routing.
- Strong communication and organizational skills.
- Expertise in technology or feature testing in a lab and other environments
- Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment.
- Experience interacting with end-users to engage in active troubleshooting of home/small business networks.
- Experience interacting with vendors to facilitate repair/replacement/restoral of network hardware.
- Strong computer software skills to include MS Office, IP configuration, Putty.
- Eager to learn new technologies.
- Strong Expertise in the OSI model.
- Expertise in Juniper router/switch is a plus.
- Expertise in DZS/Zhone GPON platforms is a plus.
- Expertise in Mikrotik router/switch is a plus.
- Expertise in SIP is a plus.
- Linux/Server experience is a plus.
- Expertise in any transport network equipment is a plus.