Restaurant Shift Leader
MOD Super Fast Pizza
- Wayne, PA
- $14.50 per hour
- Permanent
- Full-time
- 5 paid vacation days per year
- Paid sick time
- Paid parental leave
- A free shift meal
- Access to MOD's Employee Assistance Program
- This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.
- Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers
- Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages
- Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate
- Keyholder responsible for cash within the shift in an accurate manner
- Take inventory and place orders as needed and directed by the GM · Conduct coaching in the moment
- Manage shift duties checklists and address/escalate any equipment malfunctions
- Focus on the growth and well-being of the Squad and celebrate wins
- Embrace change and seek to learn and improve every day. It’s not perfection, it’s a commitment to progress
- Focus on finding the solution, not dwelling on the problem
- Be generous with your time. Show patience and grace when answering questions and be of service to others
- Express appreciation for the generosity of others
- Show compassion, understanding, and willingness to support others without judgment
- Play a proactive role in creating a safe environment for all customers and squad members
- Demonstrate and embody MOD culture and standards
- Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching and inspiring others
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
- Experience successfully providing on-the-job training to others in a rapidly changing environment
- Experience as a shift lead in a retail environment
- High noise levels due to operations, customers and overhead music
- May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
- Varying schedule to include evenings, holidays and extended hours as business dictates
- Will work near moving or mechanical parts
- Will work inside a walk-in refrigerator and freezer