ECM: Bilingual Community Health Worker
A Wider Circle
- Lancaster, CA
- Permanent
- Full-time
- The CHW is an integral part of the member’s care team and works closely with the Case Manager.
- The CHW will lead the Connect For Life program, using Wider Circle’s approved curriculum and materials to build trust, promote health, and encourage engagement.
- The CHW will plan, promote, and host virtual and in-person events for members, fostering relationships with and among members to support wellness outcomes.
- On a regular cadence and as needed, the CHW will reach out to members(by phone and in-person) to check-in with them, identify and address needs, and encourage participation in local events.
- As needed, the CHW will conduct home visits to support members, provide health and social support resources, and encourage participation in the Enhance Care Management program compliance with the care plan.
- The CHW will establish/maintain partnerships with local community-based organizations to bring additional resources to our members' attention.
- The CHW will record details of interactions with members in the case management system (CMS) using a computer, tablet, or smartphone.
- The CHW will be accountable for achieving membership growth targets, engagement, and retention goals and monitor the success of their efforts by tracking member attendance, feedback, and other metrics.
- The CHW will identify members who are natural leaders and invite them to serve as Connect For Life Ambassadors who will assist in connecting with members and organizing member meetings.
- Successfully work in a remote team environment
- Safely and consistently drive to public places up to 50 miles away from their home
- Frequently carry up to 30 pounds of supplies
- Frequently stand and speak publicly including projecting their voice in indoor and outdoor spaces in front of groups
- Routinely sit, stand, and walk to allow for interaction with members for the duration of a member meeting, home visit, or one-on-one interaction
- Ability to see and hear well enough to interact with members by phone and in person and respond to member questions
- Ability to use a computer, tablet, smartphone, or other device to update information in different secure systems
- Embrace a remote team working environment, working independently with little oversight
- Understand the socio-economic and public health challenges facing disenfranchised people
- Have Enhanced Care Management or complex care management experience
- Have 3+ years of relevant community outreach, teaching, facilitation, volunteer, or healthcare experience
- Have a high school diploma or GED; a college degree is desirable
- Have excellent presentation and communication skills, both written and verbal, and be comfortable speaking one-on-one and to larger groups
- Have an outgoing personality and unwavering, positive attitude, with the ability to comfortably engage with others in-person and via video conference or phone.
- Love building relationships and networking and have a knack for motivating and influencing different types of people
- Great at organizing, prioritizing, and following through on commitments
- Have strong computer skills and the ability to navigate web-based and app-based systems
- Have reliable transportation and be comfortable traveling to members’ homes
- Willing to commute 20 - 50 miles
- Have a flexible schedule and be able to work outside of regular business hours and when necessary.
- Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.
- Bilingual (English and Spanish)
- $22.00-$24.00 hr- pay is commensurate with experience
- Opportunity to grow with the company
- Full-time
- Flexible schedule
- Opportunity to make the world a better place
- This is a contract position