Data Support Engineer- OSI PI (Kochi)

NOV

Job Description:Responsibilities:

Answer incoming calls in a professional and courteous manner.
Thoroughly document and escalate potential problems via helpdesk support software and phone system.
Contact on-call based on Standard Operating Procedure
Perform other work-related tasks as required and as assigned.
Comply with all NOV company and HSE procedures and policies.

Facility Specific Responsibilities:

Document and escalate potential problems via helpdesk system.
Use helpdesk, tracking system and website information to ensure all customer data is up to date.
Have an awareness of information security when working on and with customer information.
Monitor and maintain computer systems and complex networks.
Diagnose hardware/software issues.

Qualifications/Requirements:

3 to 5 years' experience in a customer support role.
Experience with PI Systems, PI Administration, Monitor, troubleshoot, backup and restore maintenance.
Contribute to having PI Systems up and running in terms of Health Monitoring of Servers, interfaces, services and integrations.
A record of successful resolution of customer support issues as an individual contributor.
A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
Experience with Jira service desk.
Excellent written and oral communication.
Detail orientated with the ability to provide analytical reports and concise feedback.
Bachelor's degree in computer science, engineering, or a related field is required, although equivalent experience may also be considered.