Mid-level Help Desk Support Technician
Chenega
- Washington DC
- Permanent
- Full-time
Responsibilities
- Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs, and other application software programs.
- Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
- Other duties as assigned.
- Associate degree or bachelor’s degree (preferred) from an accredited institution OR
- High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree
- Mid-level with 3+ years of experience.
- IT Certifications: CompTIA Certification A+, Network+, or Security+
- Secret clearance required