Scheduling Coordinator - Scribe - Gastroenterology Clinic - Mercy Medical Center - Cedar Rapids
Mercy Cedar Rapids
Cedar Rapids, IA
Permanent
Full-time
10 days ago
SummaryThis position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.Job DutiesPlaces, receives and handles telephone communications with patients and ther staff courteously, accurately and timelyCoordinates scheduling patientsHandles various duties such as mailings, data entry, preparing data for information/procedural packetsOrganizes and prioritizes daily work effectivelyNavigates the electronic medical record efficiently, orders procedures and locates documentation as necessaryPromotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patientsDepartment Specific DutiesDocuments telephone encounters in the electronic medical record to communicate critical information to physicians and staffCompletes data entry from procedural records in an accurate and timely fashionUtilizes computer systems to run requested reports for physicians, administration and quality initiativesImplements changes and assists with revisions on patient orders and requestsReceives and directs visitors within the department as indicatedProvides limited assistance during patient transfersEnters medication orders per the direction of the physician in the electronic medical recordReviews and updates procedural schedules dailyResponds to real/potential problems based on urgency related to procedural scheduleRefers conflicts and procedural questions to the Manager or SupervisorPrepares charts 2-3 days in advanceKnowledge, Skills and AbilitiesDemonstrates exemplary customer service skills both verbally and non-verbally in person and on the phoneCoordinates scheduling of patients for overdue screening serviceWorks as effective team member by participating in morning huddles, team meetings, reomte andon site learningHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger/fear/hostilityProfessional ExperienceTwo years health care/clinical, customer service and/or secretarial experience preferredStrong computer skills requiredEducationHigh School Diploma or equivalent requiredMedical Assisting Diploma, or Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, RegistrationAmerican Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire.Physical Demand RequirementsHeavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently
