Enterprise Operations Quality Control Specialist
Regions Bank
- Hoover, AL
- Permanent
- Full-time
- Performs review of specific Enterprise Operations business activities to ensure policies and procedures were followed and documents were appropriate and executed properly
- Reviews assigned samples and independently makes an investigative decision
- Applies knowledge of Business Unit system of record for understanding to review all inquiries, case management, investigations, etc. for completeness and accuracy
- Completes secondary reviews ensuring applicable compliance oversight documented
- Enters final decision along with supporting information into Quality Control System communicating results to internal Business Group for feedback
- Assists in problem solving, researching and formulating responses to the Business Group due to errors for regulatory ineffectiveness
- Ensures compliance to department, agency, bank and federal guidelines and procedures to mitigate risk
- Works under limited direction and/or supervision
- High School Diploma or GED
- Three (3) years of experience working with regulatory requirements with associated line of business
- Previous quality control experience
- Prior experience working in banking with specific knowledge in Operational areas of expertise including Bank Operations, Account Solutions, Contact Center, Lending, and Technology
- Ability to multi-task and set priorities
- Advanced knowledge of operational areas of support
- Advanced in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Detail oriented
- Knowledgeable of all applicable regulations, agency guidelines and laws governing the business groups supported
- Knowledgeable of main bank systems and tools to perform operational reviews in quality control
- Proficient verbal, written communication, and organizational skills
- Working knowledge of main systems used in quality control: Verint, RAMs, Detica, Fraud Resolution, Data Navigator, PartnerCare, Empower, Black Knight
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program