Business Systems Analyst II
AmTrust Financial
- Cleveland, OH
- Permanent
- Full-time
- Act as a primary liaison between users and IT project/delivery teams.
- Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality.
- Participation and implementation of the BSA CoE Services, Standards and Development.
- Provide guidance to less experienced team members.
- Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
- Do preliminary analysis to determine sources of discrepancies between actual and expected results.
- Plan, document, evaluate and track results to ensure proper operation and freedom from defects.
- Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
- Ensure internal product stakeholders’ needs/expectations are met and promote transparency by helping communicate through agile practices.
- Participate in demand and steering committees to assist with the analysis and sizing of business work requests.
- Collects and defines requirements, translates into functional design documents, and participates in the technical design, test planning and user documentation processes.
- Make mock-ups, wireframes, and other documents in support of functional requirements and to aid in sponsor sign-off.
- Serve as a subject matter expert for assigned business domains and systems.
- Work on projects or assist other BSAs on larger/complex projects and strategic efforts.
- Works closely with Architects, Developers, Quality Assurance, and end users to ensure that developed functionality meets requirements.
- Works with users and peers in analyzing business processes, planning, developing, implementing, and supporting new or existing applications.
- Bachelor of Science Degree or equivalent business experience required.
- 3 plus years of experience in the design and development of complex business systems preferably in the Property & Casualty insurance industry.
- Good working and solid background knowledge of core business analysis practices & utilization of various techniques.
- Successful elicitation, prioritization, documentation, and organization of requirements.
- Ability to document and analyze business and system processes.
- Ability to provide recommendations for business and/or system processes.
- Effective and successful requirement estimation.
- Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
- Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
- Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
- Ability to successfully collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants.
- Ability to share knowledge and train others.
- Ability to multi-task (i.e., successfully work on several projects at the same time).
- Ability to work independently as well as effectively on medium to large projects.
- Demonstration of timely delivery of projects.
- Ability to professionally manage challenging situations.
- Must be proficient in Word and Excel.
- Willingness to travel.
- 3 plus years of experience in Commercial Property & Casualty insurance highly desired.