Internship-Video Playout Operating Center
SES S.A.
- București
- Pregătire
- Full-time
- Collaborate with the Video team to ensure L1 support, aiming to sustain service uptime with minimal degradation or outages as outlined in the Service Level Agreements (SLA).
- maintaining communication channels between internal and external stakeholders.
- Support on documenting, escalating, and reporting all events in a timely and technically appropriate manner.
- Assist in gathering, organizing, and analyzing large amounts of data with speed and accuracy to effectively resolve issues and ensure high level of customer satisfaction
- Act as a liaison point for escalations or improvements within the Video IP infrastructure, satellite, platform and IT, depending on the specific domains of the end-to-end service.
- Current student in Telecommunications, Information Technology or a relevant area
- Ability to multitask by managing, tracking, and resolving multiple issues simultaneously
- Excellent teamwork and cross-functional cooperation
- Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
- Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues
- Fluency in spoken and written English with additional languages considered an asset
- Flexible working policy
- Valuable, meaningful cross functional industry hands-on experience
- A paid internship
- A range of wellness activities and employee assistance programmes (varies by location)
- An employer that values all aspects of Diversity and respects every individual's story