Network Operations Center (NOC) Manager
Leidos
- Reston, VA
- $101,400-183,300 per year
- Permanent
- Full-time
- Manage and oversee the daily operations of the Network Operations Center (NOC) & Help Desk.
- Ensure the availability and performance of the network, application, & server infrastructures.
- Develop and implement network/application monitoring and incident response procedures.
- Collaborate with cross-functional teams to troubleshoot and resolve network, application, & server issues.
- Identify opportunities for process improvement and implement best practices.
- Manage the scheduling of NOC employees, ensuring 24/7 coverage requirements are met.
- Perform QA checks against team deliverables such as: incident and request item tickets.
- Development of new and existing staff, including developing training requirements.
- Supporting non-traditional IT systems (e.g. ICS/SCADA/unattended platforms)
- Active Top-Secret clearance
- Experience with ITSM (IT Service Management) tools managing incident, request, CMDB, and knowledge bases.
- Experience with NMS (Network Monitoring System) and prioritizing incident response.
- Ability to meet in-person (at least quarterly) with members of a 24-7 team to support individual & team development.
- Experience providing desktop/end user support.
- Familiar with virtualization, Linux & Windows servers, databases, & SaaS.
- Familiar with network equipment platforms. (Ex: Juniper, Cisco, PaloAlto)
- Quality assurance experience, including ensuring the quality of any team deliverables, auditing team interactions with the ITSM tool and customers, etc.
- Basic working knowledge of VPNs.
- Basic knowledge of Cybersecurity best practices.
- Degree is not required; experience and expertise are critical to this role.
- Strong written and oral communication skills required.
- Highly effective teamwork and collaboration abilities.
- Must be able to work independently on a project, seeing it from inception to completion.
- Must possess strong organizational skills and strong interpersonal skills to effectively relate to Leidos and customer needs
- Experience with Servicenow.
- Experience with SolarWinds.
- Experience with PC imaging, installs, hardware troubleshooting, etc.
- Lifecycle management experience (Acquisition thru Disposition).
- Experience with configuration and troubleshooting of Taclane encryption devices.
- Experience with Linux and Windows servers, databases, AWS, and Hyper-V.
- Experience with configuring and troubleshooting network equipment: Juniper, Cisco, Palo Alto
- Experience with configuring and troubleshooting VPN’s.
- Experience with implementing Cybersecurity best practices.
- Experience with endpoint cybersecurity tools (Trellix, McAfee ePO)