Senior Manager, Support Sites & Tools Readiness
Apple
- Sunnyvale, CA
- Permanent
- Full-time
- 8 plus years of experience in people management (including managing managers), people development and managing software development projects.
- Experience with Core (CC CRM) and other Contact Center programs is preferred
- Ability to plan and execute strategic program level initiatives.
- Requires analytical mindset to successfully identify challenges, weigh up options and decide on effective courses of action.
- Skilled at effectively consulting, communicating, and presenting across various levels of the organization.
- Ability to think beyond short-term wins and prepare team-members and broader organization for new challenges that arise from changes in scale and scope.
- Ability to coordinate and facilitate discussions between the PMO, Operations, Quality, Development, and end users to deliver the best results.
- Ability to gain agreement among those at various levels within the organization and successfully communicate across the organization.
- Strong, solution-focused work ethic with a high degree of flexibility supporting multiple programs of varying complexity and priority.
- Experience developing and maintaining new processes and procedures.
- Excellent cross-functional team management skills and experience.
- Proven ability to assess business needs, prioritize accordingly, and escalate appropriately.
- On call availability when needed.
- Preferred experience with agile execution models.