Patient Support Specialist - Surgical Associates (Part Time)
Sauk Prairie Healthcare
- Prairie du Sac, WI
- Permanent
- Part-time
- Schedule surgeries, tests, referrals, and other appointments for patients. Provides patient education regarding same.
- Manages Labs/H&P/Appropriate documentation for upcoming surgeries.
- Ensure all supporting records and reports are compiled and accessible in EHR prior to surgery.
- Order all DME for patients to use to aid in their post-op recovery. (ROMTECH, CPM's, etc.)
- Enter electronic orders once surgery is scheduled.
- Assist in completing paperwork such as worker's compensation forms, insurance forms or legal forms for patients.
- Request and manage medical records as needed to complete surgery scheduling and prior authorizations.
- Send imaging orders as well as any supporting documentation to the pre-encounter team to process all other non-emergent prior authorizations.
- Function as liaison between assigned physician and external departments within SPHC and/or other healthcare organizations such as: surgery, radiology, acute care, pharmacy, ER, therapy, assisted living centers, nursing homes, etc.
- Respond to all patient phone calls and walk in visitors.
- Assist with clinic flow (e.g., room patients, pull charts, escort patients as required, etc.)
- Respond to requests for medical records ensuring appropriate release information is provided.
- May perform coding functions. (When scheduling surgeries)
- Improve own and/or department performance by practicing quality improvement principles in daily work, focusing on process and system improvements, and increasing customer satisfaction.
- Always maintain confidentiality of all patient and facility information, both while on and off duty.
- Attend mandatory hospital and department meetings.
- May serve on committees or work groups as requested or assigned.
- Provide coverage for other physician staff as required.
- May assist in training new hires.
- Required: High School Diploma
- Preferred: None
- Required: None
- Preferred: 1-2 years' experience in a medical office setting; Medical terminology and computer knowledge necessary
- Required: None
- Preferred: None
- Required: None
- Preferred: None
- Flexible paid time off to balance work and life
- Retirement plan with immediate vesting and employer match
- Free membership to our state-of-the-art fitness facility
- Generous tuition reimbursement
- Employer provided life and disability insurance
- Free parking at facility