Automotive Technical Rep, Joe Hudson
Sherwin-Williams
- Jonesboro, AR
- Permanent
- Full-time
- Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
- Assist customer in proper selection and application of product to develop expert relationship.
- Support sales reps branch operations and distributors with technical and marketing assistance as needed.
- Develop knowledge/skills regarding sales techniques and methods.
- Assist in color verification and field color formulations.
- Assist Branch operations and distributors in internal training at all levels.
- Develop training aids and implement as needed to effectively communicate information.
- Assist customer in set-up and implementation of mixing systems.
- Allow self to be readily accessible to customer for advice/assistance.
- Build/manage relationships with sales reps/branches.
- Identify potential problems and establish solutions with sales support network.
- Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
- Possess knowledge of Sherwin-Williams' competitive advantages.
- Act as key technical knowledge source by staying up to date on industry and product change.
- Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
- Efficiently budget technical support calls to ensure the best use of time and company resources.
- Maintain accurate records of all demonstrations.
- Make delivery of product as needed ensuring customer's quality and service expectations are met.
- Conduct self in professional manner to ensure customers' quality and service expectations are met.
- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
- Adhere to company safety standards at all times
- Suggests new products that are introduced if applicable.
- Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.
- Enter all calls in CRM with detailed and accurate comments.
- Troubleshoot product quality issues that may occur and implement solutions.
- Additional duties as assigned.
- High School Diploma or equivalent
- Bachelor's Degree in a business-related field
- Valid driver's license
- At least 3-5 years working with vehicle refinish processes and products
- Prior sales experience
- Automotive aftermarket experience
- Demonstrated ability to work with word documents and spreadsheets
- Demonstrated high level of both verbal and written communication skills
- Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
- Demonstrated ability to make independent decisions
- Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on
- occasion.
- Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van,
- since a major portion of this position is traveling from site to site.
- Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.
- Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
- Employee must be able to operate a hand truck and/or material handling equipment.
- Employee must be able to operate a computer and communicate via the telephone.
- 50%