Desktop Support Engineer

XOFOZ INFORMATION TECHNOLOGY

Thrissur, Kerala
Permanent
Full-time

13 days ago

XOFOZ Technology is one of the dynamic organizations In the UAE having a focused team headed by a group of young energetic professionals who are technically qualified and innovative. Our comprehensive services include on-site & online technical support, 24/7 Emergency support, cloud-based services, strategic IT consulting including disaster recovery planning, IT project management, surveillance and access control systems, software solutions and procurement of products & services at a very cost effective way and with exceptional quality. At Xofoz, we believe in working side-by-side with our clients' requirements to build the best solutions and provide ongoing support to run, grow and scale their business successfully. Everything we do is made possible through a deep commitment to collaboration and a powerful network of inspiring experts.The RoleYou will be responsible for :

Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.
Designing, maintaining and supporting the network infrastructure.
Monitoring system performance and ensuring reliability and availability.
Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
Providing Level 2 support and troubleshooting as and when required.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
You have excellent communication and interpersonal skills.
You pay strong attention to detail and deliver work that is of a high standard
You are highly goal driven and work well in fast paced environments
You are adaptable and thrive in changing environments

What's on Offer?

Excellent career development opportunities
Leadership Role
Attractive salary & benefits

XOFOZ INFORMATION TECHNOLOGY

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