Even Hotel Guest Services
VIP Hospitality Group LLC
- Eugene, OR
- $16.50-17.50 per hour
- Permanent
- Full-time
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being
- Be Encouraging by recognizing our guest's achievements and offering positive words of encouragement and suggestions
- Get Personal to understand our guest' wellness goals and help them maximize their wellness journey while traveling
- Welcomes and provides personal recognition to guests upon arrival
- Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services, and demonstrates the Wellness Wall
- Extends invitations to hotel wellness programs and best supports the guests’ wellness routines
- Demonstrates proper use of fitness equipment as requested
- Answers phones in a prompt and courteous manner
- Up-sells rooms where possible to maximize hotel revenue
- Books, confirms, revises, and cancels guest reservations as needed
- Operates the retail sundry sales area and keeps shelves stocked and organized
- Ensures billing instructions and guest credit for compliance with the hotel credit policy
- Processes cash and credit card transactions according to standard operating procedures
- Communicates and coordinates with other departments to provide and receive insight into guest needs, requests, and complaints
- Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction
- Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction
- Ensures that the special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled
- High School diploma or equivalent
- Must speak fluent English
- Flexible work schedule
- May be required to work nights, weekends, and/or holidays
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds