CRM Business Analyst (w/m/d) Salesforce
Siemens
- Amadora, Lisboa
- Permanente
- Horário completo
- Interpretation of data, being able to discuss trends, initiatives, recommendations
- Ensure data quality and integrity and perform cleansing of data in close cooperation with HQ Sales and the Sales Regions.
- Develop and maintain reports and dashboards to provide insights to management, marketing, and different sales regions.
- Provide analytical and business support to the other sales operations tools.
- Community management and onboarding of new users
- Documentation and communication of best-practice solutions, processes, and user guidelines
- Creation and delivery of regular SFDC business process information, trainings and workshops for HQ and Regional Sales users
- Interfacing with the Software Sales Operations and Enablement Team, Global Software Sales Team and Key business stakeholders to understand CRM requirements, converting them into user stories and driving implementation
- Support of development and testing of SFDC enhancements and interfaces and evaluation of AI technologies
- Represent business in Scoping, Planning, Prioritization in collaboration with Corporate CRM Team.
- Undergraduate degree or comparable, alternative professional commercial education and long-term related experience
- Minimum 3 years of experience as a Salesforce.com champion, as well as in an agile development environment using sprints to deliver minimum viable products (MVP)
- Ability to analyze business requirements and translate them into Salesforce solutions. Strong problem-solving skills to troubleshoot issues and propose effective solutions.
- Solid understanding of Software Sales oriented business processes as well as of business data management, analytics, and modelling
- Strong knowledge in salesforce.com, MS data analysis tools (Power BI) and MS Office, especially PowerPoint
- Salesforce.com Traihead Credentials are desired, experience within Siemens is a plus
- Experience with ERP systems such as SAP, experience with CPQ is a plus
- Analytical skills and structured work style
- Willingness to collaborate with colleagues from various departments and contribute to team projects. A positive attitude and eagerness to learn are also valued traits.
- Capacity to prioritize tasks effectively and manage multiple assignments simultaneously in a fast-paced environment.
- Willingness to adapt to changes in technology, business processes, and organizational priorities. Openness to learning new skills and technologies as needed.
- Your profile is rounded by very good communication and presentation skills and fluence in English language, German is a plus