Post Close Team Manager
Figure Technologies
- Reno, NV
- $70,400-75,000 per year
- Permanent
- Full-time
- Team Management: Provide strong day-to-day leadership to your team, fostering a positive and collaborative work environment. Set clear expectations, motivate team members, and promote professional development.
- Performance Improvement: Oversee team performance closely, ensuring key metrics, productivity, efficiency, and quality standards are met. Provide regular feedback, coaching, and performance evaluations to drive continuous improvement.
- Coaching and Development: Keep the team up-to-date on product knowledge, best practices, and company policies to enhance their skills and performance. Provide clear expectations and follow up on all role expectations.
- Quality Assurance: Create and maintain quality assurance processes to ensure interactions are handled with professionalism and accuracy.
- Workforce Management: Oversee the day-to-day operations of the Post Close team, ensuring team members are empowered. Coordinate with Business Support Teams as needed to meet service level agreements (SLAs).
- Compliance and Policy Adherence: Ensure team adherence to Figure's policies, processes, and standards.
- Team Member Supervision: Manage and process administrative tasks related to employees, such as performance reviews, disciplinary actions, and leave requests.
- Communication and Coordination: Serve as a liaison between the Post Close team and other departments such as HR and IT to address any employee concerns.
- BA/BS from an accredited university (preferred).
- 1+ years of experience in a mortgage or financial services role.
- 1+ years of experience in a supervisory or team leadership role, ideally from the mortgage or financial services.
- An experienced leader who fosters a value-based culture with respectful interactions, behaviors, and attitudes.
- Previous experience in tech support, mortgage, financial services, or banking.
- Excellent problem-solving skills and ability to find innovative solutions to complex issues.
- Ability to successfully thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Confident, friendly, and compassionate communication skills, with the ability to effectively communicate with team members and the leadership team.
- A quick and flexible learning style with the ability to navigate new technology platforms.
- Competitive salary and growth opportunities
- Company quarterly performance based bonus
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries!
- Required
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