Workforce Analyst bilingual
Webhelp
- Ciudad de Guatemala
- Permanente
- Tiempo completo
This job is for you Dare to be part of our team and be a gamechanger.Position Mission
Monitor compliance with planning, schedule programming, and realtime use and distribution of tools to achieve resource optimization based on service agreements stipulated in different service channels.Main responsibilities
Review call flow in each business line through operational tools.
Analyze intervals containing information on the current status of collaborators to ensure identification of issues during specific time slots.
Send global metric reports affecting operations and projections based on previous time slot behaviors.
Consolidate information related to the statistical study of the account to analyze and identify causes influencing process management.Requirements
University studies in any field, minimum 2nd year.
English level 80 or B2 equivalent.
Minimum 1 year of experience in similar positions.
Advanced proficiency in Excel, databases, and operational reports.
Availability to work onsite zone 13, from Monday to Friday.We offer
All legal benefits.
Development opportunities.
Benefits at various shops with your badge.
Computrabajo