Air Logistics Customer Care Specialist

Kuehne+Nagel

  • 台北市
  • 長期
  • 全職
  • 12天前
Air Logistics Customer Care Specialist | Taipei | TW2052230You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.YOUR ROLEYou are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.YOUR RESPONSIBILITIES
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field
Sales + Operational Care Center (OCC). * To establish + strengthen operational relation to customer contact(s) through engaging interactions,regular care visits + pro-active advisory + consulting to drive customer excellence. * To qualify customer inquiries + provide quotations within the given price band, in line with the guidingprinciple in decision-making, then following up to ensure quotations are accepted + closed. * To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order. * To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily businessdevelopment + coordinate measures in case of challenges. * To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
  • To prepare, review + refine customer reports.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
YOUR SKILLS AND EXPERIENCES
  • Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
  • You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
GOOD REASON TO JOINABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTBenson Li
benson.li@kuehne-nagel.com

Kuehne+Nagel