Client Manager (State Agencies) - (Austin, TX)
Parkhill
- Austin, TX
- Permanent
- Full-time
- Work-Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
- Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
- Competitive Benefits: up to 80% of medical premiums*, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses.
- Well-Being: mental health care, culture committees, wellness programs, charitable giving match.
- Client Relationship Management: Develop and nurture relationships with assigned clients, understanding their business objectives, challenges, and opportunities.
- Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Needs Assessment: Conduct thorough assessments of client needs and expectations, identifying areas for improvement and opportunities for upselling or cross-selling.
- Solution Delivery: Collaborate with internal teams to develop and deliver tailored solutions that meet the specific needs of clients, ensuring alignment with their goals and objectives.
- Account Planning: Develop and execute strategic account plans to foster long-term relationships and drive client satisfaction and retention.
- Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a positive experience and prompt resolution of problems.
- Client Advocacy: Act as an advocate for clients within the organization, ensuring their voice is heard and their needs are prioritized.
- Performance Tracking: Monitor and track key performance metrics, such as client satisfaction scores, renewal rates, and revenue growth, taking appropriate action to drive improvement.
- Market Insights: Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to clients to help them stay ahead of the curve.
- Client Feedback: Solicit feedback from clients on our services and overall customer experience, incorporating insights to drive continuous improvement initiatives.
- Bachelor's degree in engineering, architecture, or business administration.
- Proven experience in client management, account management, or sales, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Strong problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
- Results-oriented mindset, with a focus on exceeding client expectations and driving business outcomes.
- Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office suite.
- Willingness to travel occasionally for client meetings or events, as needed.
- Travel requirements: 20-30% travel.