Station Operator
Hitachi
- Honolulu, HI
- $22.28 per hour
- Permanent
- Full-time
- Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customersâ questions, concerns, and complaints
- Offer customers accurate, helpful travel and transit system-related information
- Provide assistance to customers in the use of ticket equipment
- Explain to customers various options and policies
- Monitor the proper operation of elevators and escalators
- Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
- Direct customers during busy peak times
- Assist with emergency station and train evacuations
- Request police and/or medical assistance, as needed; and perform related work.
- Available to attend EVERYDAY for training Monday-Friday
- Excellent customer service skill
- Two (2) + years of experience in customer service or equivalent education and work experience.
- Ability to use computers and tablets
- Able to distinguish colors
- Three or more years of experience of customer service.
- Second language skills desired but not required.
- High School or equivalent, college preferred.