Technical Support Engineer, Priority Team (German Language)
Acronis
- Bratislava, Bratislavský kraj
- Trvalý pracovný pomer
- Plný úväzok
- Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
- Perform technical analysis of customer issues and define plan for fixing them
- Direct involvement with the product and engineering teams
- Provide technical advices to junior staff members and review technical results, evaluations and analyses
- Create Knowledge Base articles, best practice guides and other documentation
- One or more of the following:
- Fluent English (both oral and written, Upper Intermediate as minimum);
- Fluent German (both oral and written, Upper Intermediate as minimum);
- Ability to describe the details on technical issues in all their complexity when needed;
- 2 or more years of work experience in an applicable industry and role are a plus;
- Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Responsible and quick to decide and act;
- Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers);
- Windows Administrator;
- Linux Administrator is a plus;
- Virtualization experience is a plus;
- Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers);
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;
- Strong internal customer focus with desire to learn all aspects of the business;
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy;
- Strong written and verbal communication and interpersonal skills;
- Outstanding organizational, problem solving, and multi-tasking skills;
- Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities;
- Self-motivated, proactive, and able to work with minimal supervision;
- Passion and commitment to succeed by working hard and never giving up;