Level 1 Technical Support / Customer Service Associate (Irving, TX)
Fotona
- Irving, TX
- Permanent
- Full-time
- Provide timely and effective customer support and communications
- Manage customer service ticket database and records
- Provide Level 1 support to customers and strive to close tickets without escalation (training available)
- Act as communication liaison between service and other internal departments
- Diagnose basic laser system issues (training available)
- Track laser demo and training inventory and oversee laser service requests for demo and training units.
- Assist in the service lab with preparing lasers to be shipped (training available)
- Assist in the service lab with preventative maintenance for laser systems (training available)
- Aptitude with technology and/or electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
- Excellent verbal and written communication skills and the ability to interact effectively with customers and technical personnel.
- Strong problem-solving skills and a knack for troubleshooting.
- Self-motivated, proactive approach, and ability to work well with little direct supervision.
- Thrives under pressure and is able to manage time efficiently.
- Attention to detail, highly organized, with a focus on the quality of results.
- Flexible, with the ability to multitask.
- Ability to work independently as well as in a team environment.
- At least 1 year of experience in Customer Care, Technical Support, or equivalent.
- Ability to lift and carry up to 50 lbs., ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally.
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.
- Associate's, Bachelor's, or Technical Degree preferred, though not required. High school diploma or minimum required.
- Competitive pay based on experience.
- Excellent benefits package including Medical, Dental, Vision, and Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a career within a fast-growing and industry-leading company.