Enrollment Agent

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Identify win-win opportunities to provide more products and services to customers
• Create opportunities to add value for customers through the up-selling of products and services
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
• Successfully completes time sensitive trainings/briefings as assigned.
• Represents the company and the program(s) that are supported in a professional and customer-oriented manner
• Retail service environment where the employee will be required to stand the majority of their shift (may be up to 75% of the time).

• Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
• Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
• Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
• Ability to maintain a high level of productivity under minimal supervision
• Highly motivated to assist customers with enrollment needs

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

• Honor Honesty, Consistency, Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the client first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other

First Advantage