Fitness Studio General Manager
StretchLab
- Park Ridge, IL
- $23.00-25.00 per hour
- Permanent
- Full-time
- 401(k)
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Wellness resources
The role of the General Manager is to promote the growth of the studio with new membership sales by following up with digital leads phone/text and booking them into Intro Sessions. Presenting the membership options at first visit opportunities. The role also with retaining current members with a top of the line member experience. Grassroots Marketing, email marketing & Social Media Marketing to grow StretchLab brand awareness, fun out of studio pop up events to drive clients to the studio. Fitness knowledge, membership sales, digital marketing & customer service experience is required. Schedule flexibility very important and includes working Saturdays, mornings & some evenings!Responsibilities:
- Lead generation, follow up, membership sales presentation & close.
- Book and confirm stretch appointments & intro sessions. Assess first time appointments.
- Social Media Studio posting, Email marketing, creating content, Grassroots Marketing, out of studio pop up events.
- Manage the front desk to greet and check-in clients and prospects
- Conduct tours of the facility while establishing a relationship and targeting an individual’s needs and wants
- Maintain an acceptable level of membership sales production & sales goals
- Emphasize and enforce the objectives of the studio as a fitness and wellness provider
- Present available services, memberships & packages to current & prospective members
- Book quality appointments and follow-up with leads and missed intro sessions
- Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
- Key Holder, ensure the studio is open in the AM or close in PM.
- Other duties as assigned
- Excellent sales, communication, operations and customer service skills Required
- Health & Fitness Membership Sales experience Required
- Social Media & Canva Savy
- Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch
- Ability to learn and use the ClubReady software system
- Ability to stand or sit for up to 8 hours throughout the workday
- Must be fluent in English and have excellent communication skills via in person, phone and email
- Must be able to work under pressure and meet tight deadlines
- Must have proficient computer skills
- Competitive compensation based on experience
- Bonus on studio performance
- Paid Time Off
- Flexible Schedule
- Free Parking
- Medical Insurance
- 401(k)
- StretchLab Memberships
- Retail Discounts
- Training & Development
- Lots of Stretching with the Team
- Huge opportunities for growth within the studios, including additional sales and management & regional management opportunities as we expand to other locations.