Network Operations Manager
Leidos
- Rockville, MD
- $108,550-196,225 per year
- Permanent
- Full-time
- The Operations section Manager directs operations and integration activities at Network operations center
- Provides technical guidance for directing and monitoring information systems operations.
- Provide 24x7x365 support to restore service within established SLAs for service interruptions or other critical problems
- Respond and Resolve Incidents and Requests3 within the established NIH NS Service Level Agreement (SLA) times
- Manage routine and ad hoc change management
- Establish and maintain a single document repository
- Maintain critical operational information/documentation (e.g., update and maintain network topologies, rack elevation drawings, physical network location and access details, customer details, and network inventory details)
- Warehousing and tracking of equipment needed for network projects and operational spares
- Work cooperatively, collaboratively and transparently with all associated organizations to support Network Deployments
- Manage and set priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.
- Managing and setting priorities for the Network Management Operations team.
- Implementation and maintenance of monitoring, logging, and alerting for the network infrastructure and supporting systems using the NIH standard monitoring tools
- Review of system vulnerabilities and development and implementation of remediation plans in adherence with NIH IT Security Polices
- B.S. in Computer Science and twelve (12) years of relevant experience
- Cisco Certified Network Professional (CCNP) in Routing and Switching or Cisco Certified Network Administrator (CCNA).
- Three (3) plus years of experience working as a network operations manager in a large Government enterprise.
- Ten (10) plus years of experience in managing network operations of similar size, scope and complexity.
- Experience in creating reports using security and network appliances with primary administration tools such as Cisco CSM, Splunk etc.
- Experience and familiarity with IT management products and services
- Experience with networking, server, application and development technologies
- Domain expertise with IT operations, security or compliance
- Strong written and verbal communication skills
- ITIL V3 certification