Service Engineer (Trucks)
Boodai Trading
- Kuwait
- Permanent
- Full-time
- Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions
- Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
- Ensure that process of equipment service is to the market standards and to customer satisfaction
- Work towards generating maintenance contracts and support all organization activities towards this direction.
- Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
- Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
- Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly
- Ensure that contracts are duly signed as per company requirements
- Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
- Handle all Warranty claims with customers and principles from request until approval
- Communicate with clients and ensure building better client relationship with proper follow up
- Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.
- Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers and obtaining new MMC contracts
- Analyzes deficiencies in equipment and supervises necessary repairs
- Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
- To plan & schedule technicians, material and equipment efficiently and within set time frames.
- To maintain effective lines of communication between the implementation and execution functions.
- Ensure prompt repairs by responding to breakdown calls
- Maintain generator breakdown log and adequately plan to prevent repeated breakdowns.
- To maintain and enforce a safe working environment
- Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time
- Carry out trouble shooting and rectify workshop problems.
- Arranging the required manpower to complete the job.
Bayt