Customer Service Technician - $1,500 Sign On Bonus
AFL
- Olympia, WA
- $40.00 per hour
- Permanent
- Full-time
- Ability to communicate with customers effectively and professionally
- Ability to read a mainframe/cross-connect/control point layout to run jumpers
- Ability to read, understand and follow the instruction on dispatched Jobs, trouble tickets, project prints, throw and sequence sheets and associated record updates
- Ability to utilize test equipment and interpret test results for all workstreams
- Necessary computer skills and Android platform mobile device application usage
- Basic electricity
- Basic transmission of "xDSL" installation - xDSL means variations of Digital Subscriber Lines.
- Completion requirements for each Unit
- Configuration of Customer-owned computers
- Connecting fiber optic jumpers and drops (aerial, buried, and plenum).
- Educating Customer in internet access
- Experience in telephone service (VOIP or Copper, as appropriate)
- Experience with routers and home networking
- Experience with test sets as required.
- General computer skills
- Installation may include running or reusing COAX or CAT 5 wiring
- Installation may consist of utilizing MOCA or Wi-Fi technology
- Installation of aerial drop
- Installation of internet hubs and routers
- Installation of ONT and power supplies
- Knowledge of COAX cable sizes and types and installing connectors
- Knowledge of working with fiber and copper facilities
- Ladder safety
- May include burying CAT5/coax up to 50 ft.
- May require running of temporary fiber drop but so as not to cause a safety hazard to the public, e.g., over roads, sidewalks, or driveways.
- OSHA safety requirements
- Pole climbing
- Splicing of fiber drop connectors
- Station installation and repair (Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, drop, and NID)
- Technical understanding of loss, attenuation, and tiling.
- The telephony color code and to be able to identify assigned cable pairs
- Verification of service
- When required, placing wires between walls
- Work zone requirements
- Working knowledge of workforce management system: Including but not limited to: Mobile Tech Portal and associated task clearing codes.
- Working within attics or crawl spaces