Community Officer

• Maintain good relationship with the building management too
• Ensure that your venue is fully operational and processes are running smoothly
• Drive growth and promotion of the Company's service offerings
• Take direction from the CM and ACM to support the Community Team as necessary

• Mail and Package handling responsibilities as needed
• Maintain a proper filing system for members' records
• Identify issues for escalation to CM and HOO and document accordingly
• Complete tasks as required, and prepare & submit reports and forms as needed:

• Ordering consumables
• Submit venue receipts to CM or finance team for expense reports
• PR/PO
• Petty cash
• Member Mastersheet
• Member Profiling
• Event Calendar & Budget Report
• And more

• Cover the front desk during business hours
• Greet and welcome your members' guests/visitors
• Greet people who come in for tours, take care of walk-ins, assist with scheduled tours where needed, and send confirmation emails as needed
• Manage move ins and move outs, all members MUST receive a warm welcome and a warm goodbye too
• Prepare/distribute promotional materials to members, visitors/potential members
• Answer member enquiries on the CG App or when they approach the front desk, and help to refer inquirer to additional resources as needed

• Be active on the Company's member network
• Solve member-related issues to ensure a cohesive community, this ultimately will help your CM with member retention.

• Organize a healthy variety of events for the community
• Arrange with, or outsource to, third party vendors where required based on member's or client's requirements and assist where needed
• Assist with set-up and breakdown of events, including ordering food and beverages or arranging catering where needed by members/clients
• Manage the events and community communications; ensure they are relevant and consistent as per CG standards
• Boost member engagement via CG events and encourage the use of the CG App

• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members' needs and requests
• Recommend best practices to your CM for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training

• Support the touring of new members when required (if unsure, just show around as instructed by Sales and show only as needed, pricing leave it to Sales/CM)
• Assist with venue operations and venue maintenance to ensure highest level of member experience:

• Manage access card activations and key access requests where applicable
• Ensuring the venue is clean and well kept
• Everything is always in working order

• Minimum Diploma in Business Administration or other related disciplines is required.
• Fresh graduates are encouraged. Would be an advantage to have a minimum 1 Year of related working experience in customer service/other relevant experience
• Proficient in basic computer skills especially in Microsoft Office Applications
• Ability to adapt to changes in work responsibilities and environment
• Ability to negotiate and conclude potential sales

Taylor's Education Group